TAG Consulting


4 Steps To Prepare Your Team For Conflict

PictureRed Zone/Blue Zone is designed to take you on a personal voyage of discovery about who you are in conflict, how you  engage in conflict, and how you can grow so that you thrive through, not just survive conflict.

But even with this individual focus we are always thinking about ways that teams can learn how to “do” conflict better.

Here are four questions/activities we have found helpful for teams who are determined to engage in conflict in new and healthy ways. If you are a team leader, consider setting aside some time to have your team engage with these questions:

1. Ask each individual on the team to consider: “How do I typically handle conflict?” by giving a one sentence descriptive answer, i.e. “I typically back down” or “I usually go on the attack”. Once each team member has owned their own default mode, ask a corporate question: “How do WE as a team typically navigate conflict together?”.

2. Ask the team to commit to this statement: “As a team we are willing to consider a new way of handling conflict”. Once everyone has agreed (or not agreed) talk about how the team can be helpful to each other in this regard.

3. Discuss if and how the roles and expectations of team members clearly support the unfolding mission of the organization in a concerted way.

4. Have a candid discussion around this question: “Are performance evaluations and incentive structures in our team clearly tied to expectations in concrete behavioral ways?”

Don’t expect to be able to get through these questions in a single one hour meeting. Rather, think about making them the focus of an ongoing series of meetings. Over time – a shorter amount of time than you might expect – you will find that your team is embracing and living into a new way of navigating and thriving through conflict.